Support
Terms and Conditions
All support calls require customer to have a valid Product Registration
number and active support plan. Support issues can be initiated by phone,
email, or through our online support system. Initial response will be
an e-mail or online response with an open ticket number. This number
will follow the issue from inception to resolution. Information relating
to the issue remains the property of Think Technologies and may be used
for further issue resolutions, updates to the system, and/or enhancements.
Customer
information will remain confidential, however
issue resolution information will be made available
to all Think support clients. Issue may be
posted in our FAQ section. Issues left on our
voicemail system or emailed after normal support
hours will be responded to within the appropriate
time frame beginning the following work day.
Think will use information in Customer Profile
to contact customer representative for correspondence
and resolution.
All support plans are due and payable immediately as billed. Payment
of support fees will not be contingent upon issue resolution. Accounts
in a delinquent status will have 15 days to bring their account current
status before termination of support. Unfortunately, customers terminated
due to extended delinquent status will NOT be eligible to receive support
regardless of the operational circumstance.
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Support
Plan 
